Shipping & Insurance Policy
We want every order to arrive safe and sound
Something not right with your shipment? Please reach out to us first at hello@lonestartreatsaz.com — we’re here to help make it right.
Processing & delivery times
Most orders ship within 1–5 business days (pre-order items may take a little longer). Delivery speed depends on your distance from our shipping location in Arizona:
- First Class — arrives in about 3–5 business days. Carrier insurance not included.
- Priority — arrives in about 1–3 business days. Includes up to $100 of carrier insurance.
- UPS Ground — arrives in about 1–5 business days. Includes up to $100 of carrier insurance.
Lost, damaged, or stolen packages
Once a package leaves our hands we can’t control what happens in transit — but we’ll always do our best to help you resolve it. The fastest first step is to email us and we’ll guide you from there.
If you purchased shipping insurance at checkout: file a claim and we’ll gather everything needed to resolve it for you. File your insurance claim here. Claims must be filed within 15 days of delivery to be eligible for a refund or credit.
If you didn’t purchase insurance: we’ll help you file a claim directly with the carrier for reimbursement:
- USPS — file a claim. If tracking shows “delivered” but the package is missing, we also recommend filing a report at your local post office, which can investigate further.
- UPS — file a claim.
A few things to know
Because our treats, chews, and food are perishable, we’re unable to accept returns. Toys and accessories are also non-refundable and aren’t guaranteed to be indestructible — please supervise your pet with any new item, as we can’t be responsible for choking or for items that aren’t meant to be eaten.
If quail eggs are damaged in transit, we’re happy to refund or credit the price of the eggs. (We’re not able to reship them unless you’d like to cover the shipping.)
Questions at any point in the process? Email hello@lonestartreatsaz.com — we’re glad to help.