Shipping Policies

All items are shipped within 1-4 business days with exception to items that are pre-order items.

First Class Packages once shipped should arrive within 3-5 business days and does not include insurance through the carrier.

Priority Packages once shipped should arrive within 1-3 business days and includes up to $100 of insurance through the carrier.

UPS Ground Packages once shipped should arrive within 1-5 business days and includes up to $100 of insurance through the carrier.

Shipping speed depends on location and how far away you are from our shipping location in Arizona.

Once an item is shipped...

If an item is lost, damaged, or stolen while in transit it is important to reach out to us via email to try and help resolve the issue. If insurance is purchased at checkout we ask your file a claim and we will get all the information from you to resolve the claim. Here is the link to file a claim: https://lonestar-treats.myshopify.com/apps/simplyinsurance/store/manage-claim-requests-user

If insurance is not purchased at checkout, we will ask that you file a claim through the shipping carrier that we shipped your products through to receive reimbursement. Once the item leaves our hands it is no longer our responsibility as we have no control over what happens while your package is in transit. This includes if the package is lost, stolen, or damaged while in transit. 

To file a claim with USPS please use this link: https://www.usps.com/help/claims.htm

To file a claim with UPS please use this link: https://www.ups.com/us/en/support/file-a-claim.page

Please reach out to us via email if you have any question during the claims process and we will be happy to help.