Refund policy

Return & Refund Policy

At Lonestar Pet Treats, we take pride in offering high-quality products for your pets. We want you to be happy with your purchase! Please review our return and refund policy before placing an order.

Treats,Supplements & Perishable Products

Due to the perishable nature of our treats, chews, food, supplements and other consumable products, all sales are final. We do not accept returns or exchanges on these items.

Damaged Items & Shipping Protection

We understand that damage can sometimes occur during shipping. If you purchased shipping protection at checkout and your order arrives damaged, we offer a money-back guarantee on eligible damaged items.

To request a refund:

  • Contact us with your order number.

  • Provide clear photos of the damaged item(s) and packaging.

  • Once the damage is verified, we will refund the original purchase price of the affected item(s).

Shipping charges are non-refundable.

Non-Perishable Products

We accept returns on eligible non-perishable products within 30 days of purchase, subject to the following conditions:

  • Items must be returned in their original condition.

  • The customer is responsible for all return shipping costs.

  • We do not provide prepaid return shipping labels.

  • Once the returned item is received and inspected, we will issue a refund for the original purchase price of the item.

Original shipping charges and return shipping costs are non-refundable. As a small business, we are unable to recover shipping expenses once an order has been shipped.

Exchanges

We cannot guarantee exchanges or replacements, as product availability and inventory may vary. If you wish to exchange an eligible non-perishable item, please contact us to discuss available options.

Additional Information

  • We recommend using a trackable shipping service when returning an item.

  • Lonestar Pet Treats is not responsible for return packages lost or damaged in transit.

  • Refunds will be issued to the original payment method after the return has been received and approved.

Questions or Concerns?

If you have any questions about your order or our return policy, please contact us before sending an item back.

We appreciate your understanding and support of our small business!

Lonestar Pet Treats
www.lonestartreatsaz@gmail.com